Call Centre To Improve Bulawayo City Customer Relations And Service

AusAID representative, Claire Chivell said at the launch of the centre on Monday: “The Australian Government has been pleased to support BCC work to improve services to residents.”

The Mayor of Bulawayo, Councilor Thaba Patrick Moyo, said the call centre, the first such facility in the country, would improve communication with residents and stakeholders.

The opening of the centre was also an indication of the city’s commitment ito impove service delivery. Since the call centre opened in August, it has been receiving water and sewer faults as well as fire and and ambulance requests.

Governor of Bulawayo Metropolitan, Ambassador Cain Mathema, in a speech read on his behalf by the District Administrator Fungai Nkuziwalela, said the call Centre will restore confidence to the city.

The call centre initiative also assisted Bulawayo city to win the public sector award as the most customer focused local authority because of its excellent customer service initiatives.

In a gesture of appreciation for AusAID’s support, the BCC is letting AusAID display the Service Excellence Trophy that the council recently won for establishing its Customer
Call Centre.