The town has been dry since Wednesday, forcing residents to fetch water from shallow wells, exposing them to danger of contracting water-borne diseases such as cholera.
An official from the Masvingo United Residents and Ratepayers Association blasted the city fathers for failing to notify residents to explain the problem or at least provide water bowsers.
“That is taking the ratepayers for granted. Nobody knows what is going on and when the problem will be rectified. That is pure arrogance,” she said.
She said if the problem persists for another day, they will mobilise residents to demonstrate at council demanding an explanation.
“The city fathers should at least meet residents and explain to them, as well as provide alternative water supplies,” she said.
Masvingo city council, Alderman Femius Chakabuda said: “We are currently upgrading our pumping station, replacing old pipes with new ones.”